Natural Stone, Porcelain & Bathware FAQ
This FAQ is for importers, distributors, architects and project buyers reviewing the Decros Türkiye collections. It covers material selection, specifications and the information needed for an enquiry. Product details and commercial terms should be confirmed for the specific items and destination before an order is placed.
What products are in the Decros Türkiye catalogue?
The catalogue includes natural stone, porcelain and ceramic surfaces, and stone bathware. Natural stone categories include limestone, marble, travertine and outdoor pavers. Bathware includes washbasins, kitchen basins, counter tops, pedestals, bathtubs and shower bases. Start with the category that matches your project, then review the individual product and its available specifications.
What is the difference between natural stone and stone-look porcelain?
Natural stone and stone-look porcelain are different materials. Natural stone has variations formed within the material; porcelain uses a surface design to create a stone-inspired appearance. A marble or travertine look does not establish the same characteristics as the natural material. Compare the selected products' specifications, finish and care requirements when choosing between them. Explore our natural stone collection.
How do the 9 mm, 20 mm and 15 mm porcelain groups differ?
The catalogue groups 9 mm porcelain for interiors, 20 mm porcelain for outdoor specifications, and 15 mm modular cobblestone sets by format and intended use. Thickness alone does not establish suitability for a particular installation. Confirm the selected product, support system and application with the relevant technical information and your project team.
Will natural stone pieces look exactly alike?
No. Colour, veining and texture can vary within natural stone. Review the expected visual range and discuss any selection requirements before confirming an order. A single image or sample may not represent the full variation of a supply. Ask how the selected material can be reviewed for your particular project.
Can I request a sample?
Yes, contact Decros with the product references and finishes you would like to review. Include your delivery location and explain whether the sample is for a project specification or a distributor range. Sample availability, any charges, shipping arrangements and timing need to be confirmed for the request.
Which technical information should I request?
Request information that addresses the selected product and intended use. Useful details may include:
- Material, dimensions, thickness, finish and relevant dimensional information.
- Applicable test results and the standards used, where available.
- Installation recommendations and care requirements.
- Product weight and packing information needed for handling and logistics.
Ask for clarification when a requirement is not covered by the available documentation.
What should I check when selecting an outdoor surface?
Check the product against the site's climate, expected use, drainage and installation design. A textured appearance alone does not establish slip resistance. Request relevant slip and other performance information for the selected surface. For exposed locations, pool surrounds or pedestal installations, have your project team assess the complete proposed construction and site requirements.
What must be confirmed before specifying stone bathware?
Confirm dimensions, weight, support, access for installation and the plumbing connections for the chosen piece. Review drawings where available and coordinate taps, waste fittings and adjacent surfaces with the installer. Do not assume that separately listed basins, pedestals or counter tops are automatically compatible. Browse the bathware collection and identify the exact items in your enquiry.
Are minimum orders, prices, stock and lead times fixed?
No single figure should be assumed across the catalogue. Minimum order requirements, pricing, availability and lead times need to be confirmed for the selected products, quantities and destination. Treat the catalogue as a selection resource and obtain current commercial confirmation before making purchasing or delivery commitments.
What should I include in a quotation enquiry?
Send the product names or references, required sizes and finishes, quantities, intended application and delivery destination. Include your company details and any requested delivery date. Drawings, a material schedule or project requirements can help explain the request. Use the contact page to provide these details; requested dates remain subject to confirmation.
Where can I download the collection brochures?
Brochure download links are available on the Natural Stone, Porcelain & Ceramic and Bathware collection pages. Use the brochures to build a shortlist, then confirm the selected items' current specifications and commercial details with Decros.
How do I contact Decros Türkiye about an export or project enquiry?
Use the Decros Türkiye contact page to discuss a distributor requirement or project shortlist. State your company, destination market and the products you are considering. For a technical question, identify the intended application and relevant project requirements so the enquiry can be reviewed against the selected material.